FAQs

Frequently Asked Questions


Because we use the freshest ingredients and no artificial preservatives, we only accept orders in increments of 7 meals so your order can be tightly packed, ensuring it arrives frozen and ready to enjoy.

If you did not find the answer that you were looking for, we’re just a click away. Chat Now with an operator Monday – Friday 9 – 5 EST  Saturday 10 – 2 EST

Absolutely not! Some companies ask you to commit or lock you in with regular monthly shipments. At Home Bistro, all we ask is that you give our premium meals and services a chance, and when you like your experience, you can reorder at any time, and as much or as little as you’d like.

 

As your smart partner in meal solutions, Home Bistro helps you juggle a hectic schedule by providing nutritionally balanced, fully prepared meals that are ready when you are, in 10 minutes or less, saving time otherwise spent buying groceries and preparing your meals.

You can contact our Customer Service Department by emailing customerservice@homebistro.com and they will be more than happy to answer your questions.

We accept all major forms of credit and debit cards.

We use state-of-the-art encryption methods to ensure your security, but you may email customerservice@homebistro.com and we will call you.

Once you place your order and complete the checkout process, the last page you see will tell you your checkout is complete (you will find your order number here as well).  Shortly after you place your order you will receive an email acknowledgment and your order summary.

Our 100% product satisfaction guarantee ensures you will be completely satisfied with the quality of our products, or we will replace your product or refund your money, whichever you prefer.

Gift certificates purchased after July 10, 2013, can be redeemed directly on our website at the checkout. Simply check the “I have a gift certificate” option and you will be prompted for your gift certificate number. If you do not use the entire balance of your gift certificate on one purchase, our website will track your remaining balance.  If you purchased or received your gift certificate(s)prior to July 10, 2013, you can redeem them by emailing customerservice@homebistro.com and requesting an updated gift certificate number.